Returns & Exchanges Policy

At Akkogear, we stand behind the quality of our mechanical keyboards and peripherals with a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, we offer a straightforward process to ensure your setup is perfect.

Return Process

• 1.
  Initiate a Return Request

  Contact our support team via the help portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all keycaps, cables, pullers, and documentation that were included in the box.

• 3.
  Ship to Akkogear

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.